I have a question or comment. How can I reach you?

You can reach us over the phone at (909) 350-8203 Monday to Friday 9am-6pm PST or via e-mail at sales@transpacificgems.com. We can be most conveniently reached through an online contact form available by clicking here.

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Is it secure to order from TransPacificGems.com?

We have made every effort to make sure that our customers are able to securely order from us. Our website carries a Network Solutions SiteSafe™ SSL certificate. Furthermore, all credit card information is are transferred  securely over an encrypted connection

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I am a wholesaler/designer with a resale permit, is it possible for me to receive a wholesale discount?

Yes we do offer wholesale discounts to licensed wholesalers & designers, for more information please click here.

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Is my personal information protected when I order from your TransPacificGems.com?

We respect our customers' right to privacy. We will not resale or otherwise disclose your personal information to third parties.

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Do your company attend gem shows?

Yes, we do attend gem shows, for more information, including our gem show schedule, please click here.

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What methods of payment do you accept?

We currently accept Visa and MasterCard credit cards for online orders. If you would like to use an alternative payment method, please e-mail us at sales@transpacificgems.com or (909) 350-8203.

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Can I order from you if I live outside of the United States?

Yes, you can order from us as we do accept international orders. If you have any questions regarding ordering internationally, please e-mail us at sales@transpacificgems.com.

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Where do you ship from?

We fulfill orders from our Southern California warehouse.

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What is your shipping policy?

Our shipping policy can be viewed by clicking here.

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What is your return policy?

Our return policy can be viewed by clicking here.